Key Responsibilities

• Generate, review, and manage customer quotes and estimates for inspections, maintenance, and alterations. 
• Track project financials including initial deposits, cost changes, and budget impacts. 
• Based on customer requests, coordinate with the parts department to pre-order required parts and service bulletin kits. 
• Pre-arrange outside services to support scheduled work established with the customer.
• Organize and prepare complete work packages prior to aircraft arrival. 
• Stay up to date with revisions to inspection requirements, changes in parts cost, warranty status of scheduled aircraft work, and additional discrepancies that may affect pricing and/or customer “down time”.
• Track and monitor project progress, produce accurate project status reports, including percentage completion of scheduled and un-scheduled work items. 
• Identify and communicate risks impacting customer due dates; re-review ongoing projects as needed to meet customer expectations.
• Attend the daily crew lead meetings and is prepared to discuss pre-arranged services, parts/kit availability and other factors that influence the customer’s due-out schedule.
• Monitor scheduled work in progress and coordinate with Maintenance Manager, Parts, and Vendors to resolve workflow or material constraints. 

Required Qualifications

• High School Diploma/GED
• Min 1 year of customer-facing experience in aviation maintenance
• Strong organizational and communication skills
• Strong computer skills
• Experience in Part 145 corporate aircraft maintenance preferred. Gulfstream (G200, GIV, GV, G550, G650), Cessna 750, Challenger 300, Embraer experience a plus

Benefits: 



• Comprehensive medical, dental, and vision plans.  
• 401k program with company matching and 100% vested immediately.  
• Life Insurance and long/short-term disability 
• Employee Assistance Program (EAP).  
• Empty leg flight benefits